Privacy Policy

1. Data Controller

Company name: Camping Comelico Snc di Casanova Melchiorre & Co

Registered office: Località Mas 68 - 32045 Santo Stefano di Cadore (BL)

Tax Code / VAT No.: 00792880254

Email: camping.comelico@virgilio.it

Email for privacy-related requests: camping.comelico@virgilio.it

Telephone: 0435-62466

For information about the processing of personal data or to exercise your rights, you may contact the Data Controller using the details above.

2. Categories of data processed

Different categories of personal data may be processed while using the website.

“Check availability” form

Through the “Check availability” form, users may provide:

name, email address, telephone number, dates of stay, requested accommodation and message content.

The data is collected so the Data Controller can receive the enquiry, check availability for the requested dates and accommodation, reply to the user and provide the information required in relation to a possible stay.

“Contact” form

Through the “Contact” form, users may provide:

first and last name, email address and message content.

The data is used to receive and manage requests for information, communications or other enquiries voluntarily submitted by the user and to enable the Data Controller to provide a reply.

Providing data through the forms is voluntary; however, fields marked as mandatory must be completed in order to submit and manage the request.

Please do not include unnecessary personal data in message fields, especially information belonging to special categories of personal data.

Browsing data

During normal browsing, the IT systems that operate the website may collect technical data such as the IP address, date and time of the request, requested page, browser and device information, and other technical data required for the operation and security of the service.

This information is processed only to the extent necessary to ensure the operation, security and maintenance of the website.

3. Purposes and legal basis of processing

Handling availability enquiries

Data submitted through the “Check availability” form is processed to receive and manage the user's enquiry, check the requested accommodation and dates, provide information and respond to a possible booking request.

The legal basis is the performance of pre-contractual measures taken at the request of the data subject pursuant to Article 6(1)(b) GDPR.

Handling contact enquiries

Data submitted through the “Contact” form is processed to receive and manage requests for information, communications and messages voluntarily submitted by the user and to provide a reply.

Depending on the content of the request, processing may be necessary to take pre-contractual steps requested by the data subject or may be based on the Data Controller's legitimate interest in managing and responding to communications received, pursuant to Article 6(1)(b) or (f) GDPR.

Website operation and security

Technical data may be processed to ensure the correct operation of the website, prevent abuse, protect systems, identify anomalies and ensure the security of services.

Processing may be based on the Data Controller's legitimate interest in the security and proper functioning of its systems pursuant to Article 6(1)(f) GDPR.

Compliance with legal obligations

Where necessary, data may be processed to comply with obligations imposed by applicable law.

The legal basis is compliance with a legal obligation pursuant to Article 6(1)(c) GDPR.

4. Website statistics

The website may use an internal statistics system to obtain information on page usage and improve website content, structure, performance and functionality.

The statistics system does not use external traffic-analysis platforms.

The collection of statistical data is designed according to data-minimisation principles, limiting the information processed to what is necessary for statistical purposes and reducing user identifiability as far as possible.

5. Maps

The website uses maps based on cartographic data from the OpenStreetMap project.

Displaying maps may involve loading mapping resources from external servers. In this case, the user's browser may communicate with the servers of the mapping-resource provider and transmit the technical data required for the request.

6. Processing methods and security

Personal data is processed using IT tools and, where necessary, organisational procedures appropriate to the purposes described in this policy.

The Data Controller adopts technical and organisational measures appropriate to the risk in order to protect personal data against unauthorised access, loss, destruction, disclosure or improper alteration.

7. Retention period

Personal data is retained for as long as necessary to fulfil the purposes for which it was collected.

Data submitted through the “Contact” and “Check availability” forms is retained for the time necessary to handle the request and any resulting relationship, unless longer retention is required by law or for the protection of the Data Controller's rights.

Technical data and any data used for internal statistics is retained for periods proportionate to the relevant purposes.

8. Recipients of personal data

Personal data may be processed by the Data Controller and by authorised persons acting under its responsibility.

Where necessary, data may also be processed by external parties providing technical or professional services required for website operation or request management, such as hosting, email, technical maintenance and IT service providers.

These parties process data according to the role assigned to them under applicable law and, where required, are appointed as processors pursuant to Article 28 GDPR.

Personal data is not disseminated except where required by law.

9. Transfers of data to third countries

If the use of external services involves transferring personal data to countries outside the European Economic Area, the processing will take place in accordance with the conditions laid down by applicable law.

The actual existence of such transfers depends on the providers used by the website and their technical configuration.

10. Data subject rights

Where provided for by the GDPR, the data subject may exercise rights including:

• obtaining confirmation as to whether personal data concerning them exists and accessing such data;
• requesting rectification of inaccurate data or completion of incomplete data;
• requesting erasure of data where provided for by law;
• requesting restriction of processing;
• objecting to processing where the relevant conditions apply;
• requesting data portability where provided for;
• withdrawing consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

Requests may be sent using the contact details shown in the “Data Controller” section.

11. Complaint to the Supervisory Authority

A data subject who believes that their personal data is being processed in breach of applicable law has the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali), without prejudice to any other administrative or judicial remedy available by law.

12. Cookies and similar technologies

The website may use cookies or similar technologies required for the correct operation of pages and services.

Any use of cookies or technologies that are not strictly necessary will be described in the Cookie Policy, including their purposes, duration and how users can manage their preferences.

13. Changes to this policy

The Data Controller may update this Privacy Policy following changes in law, technology or the services provided through the website.

Last updated: 29-07-2026